Key features:

• Simple incidents* (This module is aimed at front-line and technical people):
  • A four-hour workshop on how to run a simple investigation.
    • The theory and science of simple incidents and their investigation
    • The investigation team, the work they do, the simplicity of it all.
    • Based on Work-As-Done versus Work-As-Intended
    • Hows and Whys methods for exploring gaps and differences between Work-As-Done and Work-As-Intended
    • SMART actions
  • Undertake a coached simple investigation in the safe environment of the training workshop

* These generally include incidents that do not have the potential for a loss of life. For example; lost time (LTI) and restricted work (RWC) cases, non life-threatening patient safety cases, low-level environmental incidents, mechanical damage, process upsets.

• Complex incidents**
  • We facilitate complex incident investigations
  • Training and coaching your facilitators to lead complex incident investigations
  • Training to assist in checking the quality of investigation reports using a simple tool
  • Provision of external governance and assurance on your investigation process and quality

** These generally include actual fatalities, potential fatalities, complex system failures, repeat incidents, life-threatening patient safety incidents, significant financial loss, along with other major events in the business.

• Call us on 0488 092 920, or “Ask us a question?” by filling out the form at the top right hand side of this screen and we can start a conversation about what could work for you and your business.